Terms & Conditions

1. About These Terms

These Terms of Use (“Terms”) govern your access to and use of the website at lumarworld.com (the “Website”), operated by Lumar World Ship Chandlers LLC (“Lumar World”, “we”, “us”, “our”), a company registered in Dubai, United Arab Emirates. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to them, please do not use the Website.

These Terms govern use of the Website only. They do not themselves constitute an offer to supply goods or services, and they do not set out the commercial terms on which we provision vessels; any such supply is subject to a separate quotation and agreement between you and Lumar World.

2. Who May Use the Website

The Website is intended for use by businesses and professionals in the maritime and related industries, and by other visitors seeking information about our services. You confirm that any information you provide to us through the Website is accurate and that you are authorised to provide it.

3. Permitted Use

You may use the Website for lawful purposes connected with learning about, enquiring about, or engaging our services. You agree not to:

• use the Website in any way that breaches any applicable law or regulation of the UAE or any other relevant jurisdiction;
• use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;
• knowingly introduce viruses, trojans, worms, or other material that is malicious or technologically harmful;
• attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to it;
• attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
• reproduce, duplicate, copy, scrape, harvest or re-sell any part of the Website except as permitted by these Terms or with our prior written consent.

4. Enquiries and Information You Submit

The Website allows you to submit enquiries, request quotations, request an account and upload documents such as provisioning lists. Submitting an enquiry or request through the Website does not create a contract between you and Lumar World. We may contact you in response using the details you provide. Any personal data you submit is handled in accordance with our Privacy Policy.

5. Intellectual Property

All content on the Website — including text, graphics, logos, images, page layout and design — is owned by or licensed to Lumar World and is protected by intellectual property laws. The name “Lumar World”, associated logos, and “Basiana Group” branding are the property of their respective owners. You may view and print pages from the Website for your own reference and legitimate business use, but you may not otherwise copy, reproduce, republish or exploit any content without our prior written permission.

6. Accuracy of Information

We take care to keep the information on the Website accurate and up to date, including details of our services, certifications and the ports we serve. However, the Website is provided for general information. Service availability, delivery times, product ranges and prices are confirmed only in a written quotation, and information on the Website does not constitute a binding commitment, representation or warranty. We may change the content of the Website at any time without notice.

7. External Links

The Website may contain links to third-party websites or resources, including social media, maps and messaging services. These links are provided for your convenience only. We have no control over the content of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Availability of the Website

We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Website for business and operational reasons.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Lumar World excludes all implied warranties and conditions relating to the Website and its use. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with the use of, or inability to use, the Website, or reliance on any content on it. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

10. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai shall have jurisdiction over any such dispute.

11. Changes to These Terms

We may revise these Terms at any time by updating this page. The version published on the Website at the time you use it is the version that applies. Please check this page from time to time to take notice of any changes.

12. Contact

Questions about these Terms may be sent to enquiry@lumarworld.com, or to Lumar World Ship Chandlers LLC, Warehouse 3, Street 29, Dubai Investment Park Second, Dubai, UAE.